Thompson Traders Return/Exchange Policy

Our goal is to meet or exceed your expectation for customer satisfaction, and we do everything we can to accomplish that.

We understand that in some circumstances, our customers will need to cancel or return items ordered. Bayshore Home will be happy to arrange for returns and exchanges of Thompson Traders products, as long as the following criteria are understood and met:

• Damaged or Defective Products: If package is damaged upon delivery, purchaser has the option of refusing delivery or inspecting the item for damage before the driver leaves.  If this is not possible, damaged or defective products must be reported to Bayshore Home within 48 hours of delivery.  Digital photos of damage or defect will be requested and forwarded to Thompson Traders.  If Thompson Traders can reasonably determine damage or defect from the photos, a call tag will be issued for pick-up and a replacement will be shipped.  If damage or defect cannot be reasonably determined from the photos, the purchaser will be asked to ship the item back at their expense to Thompson Traders for inspection.  If damage or defect is determined upon physical inspection, return shipping charges incurred by the purchaser will be reimbursed.
   
• Product Returns/Exchanges (Customer Choice):  Purchaser must notify Bayshore Home within 10 days of delivery.  Return shipping charges are the purchaser's responsibility.  A Return Merchandise Authorization (RMA) number must first be obtained by contacting Bayshore Home at 888-654-8876 or Contact Us.  Thompson Traders will not accept returned products without an authorized RMA number.  When the returned item is inspected and found to be in good condition, the purchaser will be reimbursed for the item less a 25% restocking fee.
   
• Payment of shipping charges for returned and exchanged items is the responsibility of the purchaser.  Bayshore Home free shipping is offered only on original orders.