Types of Payment Accepted

Bayshore Home accepts payment by check or money order from U.S. customers (allow 7-10 business days to clear); and by MasterCard, Visa, Discover and American Express.  All payments are to be made in full at the time of purchase.  In case of backorders or lead times to ship of three (3) weeks or less, payment is required at the time an order is placed.

Product Availability

Upon receipt of your order, Bayshore Home will confirm availability of the the items ordered.  If an item is reasonably expected to be available to ship within three (3) weeks of order receipt, your order will be processed and payment collected; otherwise you will be notified of expected availability to ship before payment is processed.  If you require an item immediately, please Contact Us or call 1-888-654-8876 prior to placing your order to confirm that it is in stock.

Sales Tax Policy

Bayshore Home must charge and collect sales tax at the rate of 7.550% on orders placed by customers who reside in the state of Missouri or who have a Missouri billing address.  Customers who reside or have billing addresses outside of the state of Missouri are not subject to sales tax.

Shipping Policy

Please refer to each product on our site for individual shipping information.  In many cases Bayshore Home offers free shipping within the continental U.S. on original orders (per item).  Some items may require a shipping quote to be obtained and charges added to the order.  Each product page includes a blue & gray box at the top of the screen that lists model, manufacturer, item number, price and shipping cost.  If there are any comments indicating an additional charge in the Shipping Cost section, Contact Us or call 1-888-654-8876 for a shipping quote.

Freight Deliveries/Claims:  Most items offered by Bayshore Home are shipped by UPS or Federal Express.  For items requiring freight delivery please inspect your order carefully at the time of delivery, confirming the accuracy of the shipment and verifying that all products have arrived in good condition.  Any claims for damages and/or errors must be made immediately.  Damaged product will be replaced and any errors corrected immediately.  Bayshore Home cannot be responsible for concealed damage.  Please make sure your freight is acceptable when you sign for it.  Once you have signed off on the goods shipped, any later recourse will have to be arranged by the customer with the freight company directly.

Please let us know if you have any questions regarding how your order will be shipped (1-888-654-8876 or Contact Us).

Shipments outside the continental U.S.

Orders shipped outside the continental U.S. (Alaska, Hawaii, Canada and other locations) will usually require additional shipping charges.  If this is the case, Bayshore Home will contact you by email or phone with your options, including order cancellation.  Your order will not be processed nor your credit card billed without your knowledge and approval of additional shipping charges.  Any duties, taxes or brokerage fees incurred for deliveries outside the continental U.S. are the responsibility of the customer.
NOTE: The manufacturers and suppliers of the products offered by Bayshore Home may decline to ship certain products outside the continental U.S.

Cancellation Policy

If your credit card has been charged or check payment processed for a purchase and you cancel your order before it has shipped, Bayshore Home will issue full credit to your credit card account or full refund by check for the amount of the purchase.  Individual bank policies will dictate when the refund is credited to your account.  If you cancel your order after it has shipped, a 25% restocking fee (unless otherwise specified by a particular manufacturer) will apply for any items you choose to return that are not defective or damaged during shipping.

Return / Exchange Policy

Our goal is to meet or exceed your expectation for customer satisfaction, and we do everything we can to accomplish that.

We understand that in some circumstances, our customers will need to cancel or return items ordered.  Due to the nature of our products and the lead-time it takes to produce the products, Bayshore Home will be happy to accept return items, as long as the following criteria are understood and met:

• Defective On Arrival (DOA) products must be reported to Bayshore Home (not to the manufacturer) within 48 hours by phone at 1-888-654-8876 or Contact Us).  BayshoreHome.com will make arrangements for pick-up of the item when necessary, and delivery of the replacement.
   
• Product returns/exchanges must be done within 10 days of receipt.  A Return Merchandise Authorization (RMA/RGA) number must first be obtained contacting Bayshore Home at 1-888-654-8876 or Contact Us.  (Without an authorized RMA/RGA number written on the package, the manufacturer will not accept returned products.)  Once the returned items have been received, inspected and approved your credit card account will be credited, less a restocking fee and in some cases the original shipping charge.  Refunds for returned items are subject to final inspection by the manufacturer, which must claim their product defective.  If the manufacturer finds no defect, BayshoreHome.com must represent that finding and no refund will be made.
   
• Shipping charges are not refundable.  Payment of shipping charges on returns and exchanges are the responsibility of the purchaser.  (Bayshore Home free shipping is offered only on the original order to orders that ship within the continental U.S.)
   
• Unless otherwise specified by a particular manufacturer, a 25% restocking fee will be deducted from refunds for returns and exchanges (except for DOA products).
   
• All products must be returned in original packaging and in re-saleable condition.  Installed product cannot be returned for credit.
   
• Some items are non-returnable and/or non-refundable.  If you are not sure of the return policy for a particular item, please contact us before making your purchase.  Returns and exchanges are at the discretion of Bayshore Home, and requests for returns or exchanges must be directed only to Bayshore Home.

If you have any questions regarding the status of a returned item, please call us at 1-888-654-8876 or Contact Us.

Warranties

All of the products on our web site carry a minimum one-year limited warranty. Some of our manufacturers offer longer warranties.  Please Contact Us to inquire about the warranty period of any product on our web site.

Accuracy of Information

BayshoreHome.com believes the content of our site to be complete, accurate and up to date; however, BayshoreHome.com does not represent or warrant that the descriptive information about the products on our site is complete, accurate or up to date.  Prices and availability are subject to change without notice.  Errors will be corrected where discovered. BayshoreHome.com reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions, including after an order has been submitted, whether or not the order has been confirmed or whether or not your credit card has been charged.  While BayshoreHome.com takes steps to ensure the accuracy and completeness of product and third-party services provided, please refer to the originator of information for details (for example the manufacturer) for complete product details.

Liability

Your use of this website is at your own risk. In no event shall BayshoreHome.com be held liable for direct, indirect, exemplary or consequential damages – or any damages whatsoever.  This limit of liability includes but is not limited to loss of use, data or profits, and without regard to the form of any action, including but not limited to contract, negligence or other tortuous actions, all arising from any product purchased from BayshoreHome.com.  By your use of this web site, you agree that the sole and exclusive maximum liability to BayshoreHome.com arising from any product purchased from BayshoreHome.com shall be the price of the product ordered, plus shipping and handling charges.  If any part of this agreement is found to be invalid or unenforceable for any reason, then the aggregate liability of BayshoreHome.com shall not exceed one hundred dollars ($100).

Quantities May Be Limited

Bayshore Home may, at its own discretion, limit or cancel quantities purchased per person, per household or per order.  These restrictions may include orders placed by the same Bayshore Home.com account, credit card, and orders that use the same billing and/or shipping address.  Notification will be sent to the e-mail and/or billing address provided should such change occur.  We reserve the right to limit the quantities sold, including the right to limit or prohibit sales to dealers.

Links to Third-Party Web Sites

The BayshoreHome.com site contains links to other sites.  The links are meant to enable access to publicly available information to those who are allowed to the BayshoreHome.com site only.   BayshoreHome.com makes no representations whatsoever about any other web sites that may be accessed through the BayshoreHome.com site.  When linking to another web site from the BayshoreHome.com site, please understand that BayshoreHome.com has no control over the content on that web site.  In addition, a link to a non-BayshoreHome.com web site does not imply and does not constitute sponsorship, endorsement, approval or responsibility for the content, or the use of such third-party web site.  BayshoreHome.com makes no representation or warranty as to any third-party products or services.  No rights to use or to copy the information on this web site or the third-party web site are granted or implied.

Terms of Service

Bayshore Home is providing this site and its contents on an "as is" basis and makes no representations or warranties of any kind, either express or implied, including, without limitation, warranties and/or conditions of Title or Implied Warranties of Merchantability or Fitness for a particular purpose, and non-infringement. These Terms of Service represent the entire agreement between you and BayshoreHome.com regarding your relationship with BayshoreHome.com, and supersede any prior statements or representations. By using the BayshoreHome.com site YOU AGREE TO BE BOUND BY THE TERMS OF SERVICE. If you are dissatisfied with the BayshoreHome.com site or any content on the BayshoreHome.com site or with these Terms of Service, your sole and exclusive remedy is to discontinue using the BayshoreHome.com site.